Desktop Management and Support
Desktop Management and Support by ukngroup is the simple solution for taking care of the computing needs of your end-users. Ensuring desktop service availability and reducing time-to-fix is a key component of effective operations.
With a fixed cost per user per month, organisations immediately benefit from tighter control over expenditure and in-house IT resource can prioritise business-critical technology and applications.
The ukngroup Service Desk, staffed by highly skilled and qualified technical analysts, becomes the single point-of-contact for all desktop hardware and software administration. Our end-to-end approach of diagnosis through to resolution conforms to the best practices of the ITIL framework and incorporates a program of ongoing service improvement.
Desktop support often drains a considerable amount of valuable technical resource within an organisation which should be better utilised - with focus on implementing strategic change and improvement.
With the improved end-user experience and by freeing up in-house resources, our Desktop Management and Support service allows higher level of resiliency, efficiency and productivity to evolve within an organisation.
The ukngroup Desktop Management and Support strategy includes:
- Management of Desktop Hardware and Software.
- Onsite or field based technical support,
- Desktop Architecture management
- Implementation and documentation of desktop strategies
- Managing incidents from recording and classification through to user support and service restoration.
