Fully Managed Services
Allow ukngroup to take responsibility for IT within your organisation. Built upon the ITIL framework of best practise for managed service delivery, clients benefit from access to wider pool of professional knowledge and specialisation than can be drawn from existing in-house arrangements.
Support and services can be hosted remotely or managed on-site, with ukngroup providing the full complement of experienced managerial and technical staff to oversee the partnership.
The choice to outsource is a strategic business decision, aligned to improving operational effectiveness and gaining tighter control over IT expenditure.
By taking care of the infrastructure and ensuring that services run smoothly, cost effectively and with exceptional levels of user support, our clients can refocus on their core business challenges.
A typical fully managed service would comprise the following elements:
- Proactive Model of Support
- Monitoring of all Critical Systems and communication links
- Full Access to ukngroup Service Desk
- Onsite Technical Support
- Secure Remote Access for support tasks
- IT Service Continuity Management
- Access to Senior Technical resource
- ITIL based service delivery and management protocol
- Detailed Services Catalogue defining scope of Service Level Agreements (SLA) and hardware support obligation.
- Financial and strategic planning for future growth and development
