UKN Group

Tel: +44 (0)118 988 1200

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Infrastructure Management and Support

Infrastructure management and support is the business sense solution to ensure operational efficiency, end-to-end accountability and IT performance. No matter where applications and data are hosted our comprehensive service is designed to remotely manage and support a host of business critical servers and infrastructure.

 

By offering seamless integration into existing support or service desk arrangements and through an open book approach to problem solving, we help facilitate smooth operations and seamless business continuity.

 

With high-level, strategic support from our experienced teams of consultants and analysts, we design transformational agendas to align IT with the true needs of the business.  We help manage IT costs and consult on “Best-of-Breed” technology to improve performance and productivity in the workplace. Our approach focuses on ways to realise better return on infrastructure investment for our clients and driving down Total Cost of Ownership.

 

The advanced detection and diagnosis procedure we operate is established within the best practice guidelines of the ITIL framework. Furthermore, each client benefits from a chain of accountability and escalation with experienced Service Delivery Management assigned to ensure quality.

 

Features of the Infrastructure Management and Support Solution:

 

  • Platform independent, supporting a comprehensive selection of operating environments
  • Consolidation, economies of scale and advanced virtualisation techniques drive down hosting costs
  • Knowledge transfer and strategic support by experience technical consultants
  • Improved business continuity, availability, security and resilience.

 

Service Delivery and Management

Our commitment to the delivery of innovative technical solutions is matched by an equal commitment to providing the best level of Service Delivery possible. Aligned with ITIL (Information Technology Infrastructure Libraries) ukngroup has established a framework capable of providing high quality support to its clients regardless of specific contractual and service level needs. More >

Butler Group Desktop Strategy Event with ukngroup and Sun Microsystems

January 10, 2008

ukngroup is proud to announce its participation in the Butler Group Desktop Strategy Briefing on Wednesday 30th January 2008.

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ukngroup to feature alongside Cabinet Office CIO John Suffolk at Government IT ’08

January 11, 2008

Cabinet Office CIO John Suffolk is expected to outline his vision for cost effective, flexible working at this year’s Government IT conference in London on Thursday 31st January.

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