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Outsourcing Services |
Regain focus on your core business issues
One of the many challenges tied to change in an organisation's size and complexity is the rate of improvement required at all levels of IT to sustain the business. UKN Group acts as a trusted outsourcing partner and advisor to help corporate organisations of all sizes address their technology requirements, enhancing quality of services and improving operational efficiency.
We put our clients’ key business objectives at the forefront of any managed service. In addition to providing strategic leadership and ownership around non-core business functions, our outsourcing team strive to deliver a service that evolves with your organisation. Our services are flexible, scalable and adhere to the industry's highest professional standards.
Support and services can be hosted remotely or managed on-site, with UKN Group providing a complete complement of experienced consultants, service delivery management and technical analysts to ensure an effective partnership.
Our managed services will include many of the following features:
- Proactive Model of Support
- Monitoring of all Critical Systems and communication links
- Full Access to UKN Group Service Centre
- Support from the Network Operations Centre
- Onsite Technical Support
- Secure Remote Access for support tasks
- IT Service Continuity Management
- Access to Senior Technical resource
- ITIL based service delivery and management protocol
- Detailed Services Catalogue defining scope of Service Level Agreements (SLA) and hardware support obligation.
- Financial and strategic planning for future growth and development
