About us

Experience Our Commitment

At UKN Group we are committed to ensuring all our clients and stakeholders succeed. Our highly qualified technical staff and specialised business processes facilitate the ongoing success of our client’s businesses. We are dedicated to supporting our clients to achieve their business goals.

We focus on the fundamentals

  • More than 17 years of process and procedure refinement
  • Long-term organic growth
  • Real financial stability with a significant equity to debt ratio
  • ISO-9001 certified quality frameworks which result in our on-time, on-budget delivery track record
  • SDI 4* Accreditation – 1 of less than 5 service providers in the world to have attained this mark of distinction

Our Story

We never stop learning. We continue our drive for excellence and we have learnt to consistently invest, remain focused and be agile to stay at the forefront of technology. Find out some more about us and the history of technology.
> Find out more

Michael Eaton

Michael Eaton

Chief Executive Officer

Michael Eaton founded UKN Group in 1997. He has in excess of twenty years experience in the IT Services and Solutions industry. Since 1997 he has led the business which has gone from strength to strength and, today, is recognised as a leading IT services provider. Over the years Michael has completed various business and management certifications including the prestigious Dale Carnegie Leadership Programme. As Chairman he is responsible for the leadership of the Board ensuring its effectiveness.

Michael.Eaton@ukngroup.com

Chris Telfer

Chris Telfer

Chief Commercial Officer

Chris Telfer joined UKN Group and the board in September 2010 to strengthen the company's drive for profitable new business. Chris is a successful Sales Director with many years experience of achieving targets and developing international product and market strategies through effective client and market relationships. Using his strengths in consultative value selling principals and an in depth understanding of customer requirements, he will be working closely with the entire UKN Group team to improve the strong reputation of the company. Chris trained to MBA level with Siemens Business Services entrepreneurial development program.

Chris.Telfer@ukngroup.com

Mark Watson

Mark Watson

Chief Operating Officer

Mark is a senior professional and entrepreneur with a comprehensive track record of over 15 years, spanning sales, operations, general and board level management. Most recently Mark has held senior management positions with Deutsche Post DHL / Williams Lea with considerable global responsibility. Previously he held senior roles within Gartner Inc, ABB, Teletech Inc and RR Donnelley, and has also set-up and subsequently sold his own award winning business.

Mark is a renowned trouble shooter, having assisted a number of organisations step change to another level of success. He has set-up and overseen large off-shore and near-shore BPO centres across India, Europe, APAC and America, and managed teams which spanned 46 global locations with a 24 x 7 structure. Mark originally studied as an engineer at Loughborough University, and has lived and worked in many countries around the world.

Mark.Watson@ukngroup.com

Meet Some of Our Team

Simon Taylor

Ambitious
Enjoys Music
Active

Simon Taylor

Accounts Administrator

Jo Percy

Organised, Friendly, Caring, Committed, Enjoys holidays in Portugal

Jo Percy

Office Administrator

Jane Jenkins

Approachable, Conscientious, Enjoy Spanish cuisine, Passionate about football

Jane Jenkins

Human Resources Manager

Andrew King

A Welshman that is addicted to sports and the great outdoors

Andrew King

Service Delivery Manager

Val Burrows

Enthusiastic
Helpful
Likes Watches

Val Burrows

Business Services Manager

Chad Stigant

Chad Stigant

Professional Services Consultant

Craig Twining

Nerd, likes computers, music and italian cars, mostly harmless

Craig Twining

Infrastructure and Operations Engineer

Sheraz Razzaque

Family man, Nature, Huge sweet tooth

Sheraz Razzaque

Infrastructure and Operations Engineer

Nick Eaton

Keen golfer, enjoys fishing, dog walking and socialising

Nick Eaton

On-site Support Analyst

Maggie Lee

Maggie Lee

Financial Analyst

Sally Fisher

Loves travelling, working hard, socialising and family life

Sally Fisher

Financial Controller

Ryan Adair

Love the outdoors
Industrious
Competitive

Ryan Adair

Infrastructure Management Team Analyst

Corporate responsibility

Our World Matters

At UKN Group, we recognise that expansion must not come at the expense of the environment, the communities in which we do business, or of the environment at large. For this reason we are committed to contributing to the protection of the environment through responsible and environmentally oriented operating practices.

Through internal awareness programmes, the efforts of our people, and by harnessing technology, we are reducing the energy, carbon and resource impact of our business. We can power down our systems overnight and at weekends, and deploy thin client technology to reduce energy consumption . We use collaborative technologies to reduce commuting and business travel, and we use ‘smart’ lighting and heating technologies.

Our commitment to sustainability is broader than the environment. As a business, we embrace our social responsibilities and contribute to the continuous development of the communities in which we live and work. We support these communities through causes which improve their social, economic and environmental well-being.

For more than 6 years UKN Group had proved an invaluable partner in our ICT learning landscape. At all times they have ensured their understanding.

David Ramsden
Head Teacher Little Heath

David Ramsden Read more about Little Heath now.
> Case Study

Our core values

At the heart of our client focused approach

Accountability

  • Excellence is our minimum standard
  • We fulfil our commitments; our clients know they can trust us to deliver; we always do
  • We take full ownership of our actions and their outcomes
  • We deliver on our commitments with honesty and integrity

Innovation

  • We are always looking for new things to do, and new ways to do the things we've done before
  • We have a culture of innovation – naturally dynamic, always focussed on advancing and improving
  • We unlock the energy and creativity of our employees, embracing the new and the different

Simplicity

  • Our mission is to make your life easier
  • We don’t feel the need to re-invent the wheel
  • Business life is complicated, our approach is not

Humour

  • We don't take ourselves too seriously
  • We come to work because we enjoy it, it’s fun
  • We have created a culture where humour can live

Bold

  • We constructively challenge and take the initiative with tenacity and resolve.
  • We manage risk and set stretching goals
  • We push the boundaries to deliver above and beyond

For more than 6 years UKN Group had proved an invaluable partner in our ICT learning landscape. At all times they have ensured their understanding.

David Ramsden
Head Teacher Little Heath

David Ramsden Read more about Little Heath now.
> Case Study

Giving back

We have chosen THE PELICAN FOUNDATION again as our main Charity in 2016

Pelican is all about helping patients live longer with a good quality of life. They run research which will help today’s patients, including the running of specialist courses, meetings and programmes for multi-disciplinary cancer teams, including surgeons, oncologists, radiologists, pathologists and nurses. Over 1,500 cancer specialists from 150 hospitals came to Pelican courses and meetings in the last year.

We are very proud to continue supporting this local charity in its very important work, and to build upon the good work already underway and completed.

Michael Eaton, UKN Group CEO
> Find our more

UKN Group have supported many other charities in 2016. Here is a small example:


Pelican

 

 

 

 

 

    ukn group charity work

Careers

Where people and innovation are valued

Our people are the key to our success, so we are always keen to hear from enthusiastic individuals who believe themselves to be one of life’s ‘drivers’ rather than ’ passengers’.

If you're looking for a challenging and dynamic workplace where your experience and knowledge are recognised, look no further—UKN is the best fit for you. We provide an environment which empowers ‘drivers’ to flourish and invest in you to realise your full potential.

Some of the nice things about working at UKN Group

  • We get our 5 a day – Fresh Fruit on the company every day
  • Munchie Day – Lunch on us, the last Friday of every month
  • Discounted “Fitness First” Gym Membership
  • Health and Wellbeing – Simply Health Cash Plan for all staff

If you think you could be one of our future shining stars, please send us your CV and we will be back in touch very soon

For more than 6 years UKN Group had proved an invaluable partner in our ICT learning landscape. At all times they have ensured their understanding.

David Ramsden
Head Teacher Little Heath

David Ramsden Read more about Little Heath now.
> Case Study

Health & Wellbeing

Essential to the services we provide to our clients

As an organisation, we value our staff and believe their health and wellbeing are vital to our success. The UKN Group Health and Wellbeing Policy was developed with this in mind. This policy applies to all—regardless of role, geographic location or line of business—and is designed to foster a culture of health and wellbeing.

Vision

We are committed to strengthening the health and wellbeing of all our colleagues by encouraging the adoption of behaviours which foster this.

Purpose

This policy is intended to make our vision a reality and to provide a support structure which encourages health and wellbeing initiatives at a every level of our organisation. We recognise that, to achieve our vision, there must be shared accountability across UKN Group. Each of us is responsible for our own health and wellbeing and is in the best position to make choices based on our unique circumstances and needs.

Guiding principles

We make it a priority to support our people in terms of decisions affecting their health and wellbeing. To that end, we have established guiding principles to shape the development and maintenance of our health and wellbeing program.

Engagement

Our desire as a company is for everyone to share a common commitment to health and wellbeing and to strive to create a healthy environment in which we enjoy working together.

Awareness

By promoting health and wellbeing for all , we encourage them to adopt healthier lifestyles and reap the rewards in their personal and professional lives.

Smart investment

We invest in initiatives and tools that truly target the health and wellness needs and interests of our staff.

For more than 6 years UKN Group had proved an invaluable partner in our ICT learning landscape. At all times they have ensured their understanding.

David Ramsden
Head Teacher Little Heath

David Ramsden Read more about Little Heath now.
> Case Study