Seamless IT support for you and your team
As one of only five IT service desk providers in the world to hold the prestigious Service Desk Institute 4* accreditation, we are rightly proud of what we know our service desk offers customers.
We know that every organisation has different requirements, which is why our IT support desk service is tailored to meet your specific needs with a range of flexible and tailored options that include, 1st, 2nd, 3rd or 4th line.
We handle all incidents via phone/email/self-service or chat, managed through to closure or escalated to level 3-4, back to you or via a 3rd party resolver group.
So, whether it’s hardware, software, cloud services; even bespoke system support-our IT support desk services help you manage costs and, more importantly, keep your team up and running.
We realise that our service has to be a true reflection of your culture and business aims, because IT service desk is, after all, the “shop window” for your technology department.
Found out how we could help your business with IT Service Desk Support.
IT Service Desk Options
From low usage Life Line support to short term emergencies, we are there when you need us most.
If you’re experiencing a loss of service, or don’t have any technology support cover we can help.
Pay As You Go
You know you need technology support but don’t want to be tied into a long term contract, we can offer help.
From a month to month commitment let us earn your business each and every month.
Providing the comfort of longer term support at the keenest pricing level, we ensure all your technology service needs are met.
This is the favoured option for many of our clients.
Service Desk Delivery ‘YOUR WAY’
Shared Service Desk
Our Shared Service Desk solution gives customers access to a highly-skilled, exceptional pool of support staff. They are there 24×7 to remedy reported incidents, action raised service requests, and to answer technical queries via a single point of contact.
Dedicated Service Desk
UKN’s Dedicated Service Desk provides organisations with access to our large knowledge bank, tools and processes. This is similar to that of a shared service desk operation, with the added benefit of dedicated staff and if required segregated facilities.
For both desks we go a step further; we work to understand you and your business. We are NOT just another faceless service provider! We can also provide updates on the go, via access to our self service tool set, which can be interfaced via any device.
Service Desk Outsourcing
Many of today’s top-ranked outsource providers, who use a one-size-fits-all approach, and have been inconsistent in reaching their contract goals. On the other hand UKN’s relationship management guarantees a flexible contract and Service Level Agreements (SLAs) which exceed today’s best industry practices.
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