We manage solutions built and deployed by UKN Group Cloud and Infrastructure Transformation teams. Further, we can assess your existing Azure cloud data systems, and provide a managed service once we understand your landscape, and business requirements.
Many clients require post project and ongoing IT support. We seamlessly transition into day to day reactive and
An example of the services we provide are:
Transition into Business as Usual (BAU)
Creation of documents detailing full solution
Integration of documents into IT service management systems
Configuration management database population (Hardware Items, Software Items, Software Licences)
Management of configuration items allocation to users including licence tracking and software utilisation
Identification of knowledge disparity within operations
Transfer of associated knowledge to operational departments
Handover into business as usual
Delivery of all component parts
Our IT support (managed services) include:
To complement and extend our managed service capability we also offer, 24/7/365, pro-active, preventative infrastructure and applications monitoring and management support.
Managed via our UK based Network Operations Centre (NOC).
As part of our comprehensive support and delivery capability, all support contracts include service delivery management as standard.
This ensures regular communication and documented reporting occurs at regular intervals. This demonstrates the quality of the service, and highlights any ares of risk, future projects and any areas of improvement and service enhancement.