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How much does market leading IT service desk outsourcing cost?

If your business wants the benefits of IT service desk outsourcing, complete the form to understand what the costs of implementing this service would be.

UKN's expert team takes the time to understand your direction, vision, and business we then benchmark this against the current delivery model and make recommendations for a possible future, enhanced service. We understand that every client is unique and always try to deliver a tailored solution. 

To help us pull together indicative costs of the solution you require, please answer a few brief questions and we can start developing either a high level email quote that will provide an accurate cost indication, or if you can provide further information, the team can develop a comprehensive and detailed cost and service proposal.

Complete the form to receive service desk costs > 

Our model

  • Analyse
  • Plan & Design
  • Transition
  • Support

Request a cost 

Next Steps

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Analyse

We ask you to provide some historic incident information so we can analyse your current solution. This allows us to draw a line in the sand and develop a plan to meet your future requirements.

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Planning & Design

Before any solution is implemented, we take a look back at the historic, understand what is working well and no so well, and couple that with your future strategy direction. This allows us to develop a tailored service and outline proposal. We will also develop a pricing model for the associated service for your consideration.

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Transition

Once the service is agreed and contracts approved, we move into transition. Our approach includes a comprehensive on boarding process, and can include parallel running, where a portion of the incident volume is migrated in a phased approach or a full transition from one team to UKN Group.

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Support

The final part of the transition process, where we run into day to day business as usual delivery. The team will continue to develop comprehensive documentation and have a number of tools to support the service delivery.

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