UKN Group Blogs

Why Your Business Would Benefit From 24/7 White Label IT Support

Not every business needs 24-hour customer support. But for some, especially in the technology sector, customers need support outside of standard domestic office hours. Providing this IT support could give your company an impressive advantage over your competition, or simply provide a service your customers already expect. 

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Tags: IT Support

IT Best Practices: How To Improve First Call Resolution

First call resolution is a mantra, a golden rule in the world of IT service desks and customer contact centres. No one wants to keep waiting for answers. Especially when it’s something urgent, such as an email system crashing or Wi-Fi going down.

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5 Tips To Run A User-Friendly IT Service Desk

People power businesses.

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How Quickly Can I Outsource IT Services?

Overworked IT teams can reduce everyone’s productivity. One of the biggest challenges for growing companies is knowing when to outsource IT.

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How To Deploy IT Services As A Competitive Advantage

Over the last twenty years, technology has become a driving force for business growth. Businesses can unlock new efficiencies, reach new customers, reduce operational costs and innovate when they deploy IT managed services as a way to drive forward growth.

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We Are Service Desk Institute 4* Accredited

We Are Service Desk Institute 4* Accredited As one of only five IT service desk providers in the world to hold the prestigious Service Desk Institute 4* accreditation, we are rightly proud of what we know our service desk offers customers.
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Try Our World Class Service Desk For Free

Don’t take our word for it, why not try us out.
Book your free trial call now!


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UKN Group Corporate Overview

UKN Group Ltd Corporate Overview from UKNGroupLtd