UKN Group Blogs

How To Build An Effective IT Service Desk

Building an effective IT service desk is not easy. With technology evolving so quickly, with companies reliant on a complex mix of hardware, software, cloud-solutions, broadband, telephony and legacy systems, you need an IT help desk that can provide support and proactively grow the business.

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Do You Actually Need Internal IT Support Services At Your SME?

Over the last few years, most businesses - large and small - have gone through some sort of ‘digital transformation’, even if you’ve not done so with a conscious effort. Every new software solution, everything you’ve moved to the cloud, is part of the transformation many companies are undertaking to improve efficiency and operational functions, and to save money.

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What Are The Next Generation Of Service Desks?

Consumers - me and you - the ‘user’ want IT support services like a service desk that are intuitive, easy to use, more about self-serve than sitting and waiting for a solution. Known as the Next Generation of Service Desk (NGSD), emerging behaviours are encouraging changes that are transforming IT service desk delivery.

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How To Calculate IT Outsourcing ROI

Businesses should only outsource when they can save money and time, or need skills and expertise that don’t exist internally. When it comes to outsourcing IT functions, the ROI should be clear and obvious.

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Who Is The Service Desk Institute?

Since 1988, the Service Desk Institute (SDI) has been working with service desks and IT professionals to reach higher standards through benchmarking, training and service improvement.

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We Are Service Desk Institute 4* Accredited

We Are Service Desk Institute 4* Accredited As one of only five IT service desk providers in the world to hold the prestigious Service Desk Institute 4* accreditation, we are rightly proud of what we know our service desk offers customers.
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UKN Group Corporate Overview

UKN Group Ltd Corporate Overview from UKNGroupLtd