ukn blog | Mark Watson

Mark Watson

Chief Operating Officer Mark Watson is a senior professional and entrepreneur with a comprehensive track record of over 15 years, spanning sales, operations, general and board level management. Most recently Mark has held senior management positions with Deutsche Post DHL / Williams Lea with considerable global responsibility.

Recent Posts

> IT service desk

How do IT service desk providers price their services?

IT service desk providers typically operate their businesses using a subscription model. Organisations pay a monthly...

Read More

> IT Support, > IT service desk

Resolve common IT service desk tickets with a self-service solution!

Improving the performance of your IT service desk improves organisational performance overall, so it’s important to...

Read More

> IT Support, > IT service desk

5 steps to bring employee experience into your IT service desk

How much is your IT service desk costing your business? Most service desk providers will give you a ballpark figure...

Read More

> Cloud and IT Infrastructure

Cloud vs. on-premise: cost differences

Is cost a key driver in your IT decision making process?

Read More

> IT Outsourcing

Key advantages of outsourcing to an agile IT service provider

IT service providers come in all shapes and sizes. From the micro company with just a handful of analysts and...

Read More

> IT Support, > IT Outsourcing

Poor 1st line IT outsourcing damages IT’s reputation

Thanks to Andrew Baxter for suggesting this blog subject as a follow up to Alan Conduct’s post on Why you should...

Read More