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Do You Actually Need Internal IT Support Services At Your SME?

Over the last few years, most businesses - large and small - have gone through some sort of ‘digital transformation’, even if you’ve not done so with a conscious effort. Every new software solution, everything you’ve moved to the cloud, is part of the transformation many companies are undertaking to improve efficiency and operational functions, and to save money.

Employing someone to manage this in-house might seem a smart move. However, for many companies, the risks and downsides outweigh the benefits. Most small businesses don't need a large IT team, so they hire one, maybe two support staff. Makes sense, until you consider prevailing factors that reduce the effectiveness of this use of resources.

Before asking, should we hire someone, ask what SME support services you actually need.

  • Does your business operate hardware (servers, computers, etc.)?
  • Do you have telephony systems, including landlines and smartphones?
  • What about email, software and data/file storage?
  • Future proofing - what other IT services to you need or want in the short or medium term?

There is a lot of competition for technical talent, from large corporations, startups, IT firms and other SMEs, which means unless you can pay competitively for an IT role, it’s difficult to find someone with a diverse skillset and experience that is going to help your company grow.

Benefits of Outsourcing IT Support Services

When you outsource:

  • It is generally cheaper than recruiting an internal team.
  • You get access to a wider, more experienced talent base, with external IT staff bringing experiences and skills from outside your sector.
  • Only pay for what you need. Don’t pay for staff to twiddle their thumbs. Much easier to control costs this way, without the higher fixed overheads from more salaries.
  • Vendor management is considerably easier. IT partners work to find the most suitable IT vendors and solutions, and then they manage these relationships - including when systems go down, to ensure you are up and running again quickly.
  • Rapid support, including out-of-hours assistance when something goes wrong.

Running a small business can be a juggling act, especially when you are responsible for staff. Don't give yourself extra stress by recruiting internally for roles that can be better fulfilled by outsourcing IT support services.

If you would like to have a chat about your IT requirement and whether it is time to consider outsourcing, please get in touch on +44 (0)845 643 6060 or email

it support desk

Alan Conduct

About Alan Conduct

Alan Conduct is our Head of Support Services ensuring that our customers are getting a high quality service from our IT support team. He is also responsible for ensuring that UKN Group continues to meet and improve on our SDI *4 accreditation at our yearly audit.

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