A key driver for IT outsourcing UK is the cost savings available compared to running an internal IT service desk, or many other IT functions. IT support and managed services providers ensure your organisation keeps up-to-date with technology, has access to specialist skills and frees up in-house teams to focus on strategic projects and their core competencies. At the same time driving efficiencies, increasing productivity and delivering cost savings.
Of course we all want more out of our IT budgets and therefore it’s reasonable to ask how you save more money when outsourcing to an IT service provider. Here’s how:
3 ways to save more money on IT outsourcing
#1: Outsource IT functions that are expensive in-house
Resource hungry activities such as IT support are a good example of an IT function that is expensive to run internally. Staffing costs are a heavy burden, especially if your IT team are overqualified for the job of a service desk analyst. Many organisations find that their highly skilled IT team, who should be working on more productive projects, spend large amounts of time resolving incidents that are far below their pay grade. Where possible choose the functions that consume time and money, and outsource these to a specialist provider.
#2: Switch off services when they’re not needed
SaaS, PaaS and IaaS solutions don’t have to be available 24/7 if you don’t need them. Many can be turned off when not being used (such as overnight or at weekends) and therefore save you money. There are often other ways to reduce the costs of these pay-per-use models, for example by ensuring you’re not paying for more users than you need. They can then scale as your organisation requires more users or access to services at different times. If your organisation hasn’t considered cloud computing, may be it’s time to do so.
#3: Don’t renew contracts with IT service providers on autopilot
Every time a service contract is due for renewal, take stock to ensure you’re getting the services you need. Your requirements may have changed and you could get a better deal, and better services, from another provider. While you may want to avoid the disruption of switching providers, it shouldn’t be stressful. The new provider should help you seamlessly transition to their services, without it being onerous on your team. Read Alan Conduct’s blog post about onboarding a new IT service provider to find out what it should be like.
Finally, ask your service provider/s for their input on how you can save more money. Their role is to make your IT functions run more efficiently, and that includes ensuring you are not spending more than you need to.
For more on driving efficiencies, and specifically improving productivity, reducing downtime and saving money on your IT service desk, download our guide...