> IT Support, > IT service desk
Over the last few weeks we’ve experienced a huge spike in tickets and calls to our service desk. It’s not...
Whether or not the impact of coronavirus in the UK will result in school closures, city lockdowns and movement...
What does your technical support team do when faced with a non-native English speaker? Some service desks will turn...
If your organisation needs to provide customers and other external stakeholders with IT services such as technical...
> IT Support, > IT service desk
In its ‘Predictions 2020’ report, Forrester says that in 2020 CIOs will automate 10% of tasks, including 1st line IT...
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