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If your organisation needs to provide customers and other external stakeholders with IT services such as technical...
If your organisation needs to provide customers and other external stakeholders with IT services such as technical...
If your organisation needs to provide customers and other external stakeholders with IT services such as technical...
> IT Support, > IT service desk
In its ‘Predictions 2020’ report, Forrester says that in 2020 CIOs will automate 10% of tasks, including 1st line IT...
Recruiting IT talent has never been more challenging. Many tech recruiters report that they’ve experienced a surge...
> IT Support, > IT service desk
What does a typical Service Level Agreement (SLA) look like for managed IT support? Most IT support providers will...
Onsite IT support, run by your own staff, can be an expensive way to provide technical IT support in SMEs. The...
What are the key trends shaping the IT service desk outsourcing industry? Below I explore how demand for IT support...
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