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> service desk, > IT service desk, > managed service provider
A Service Level Agreement (SLA) is a contract between your organisation and your service desk provider. But many...
If your organisation needs to provide customers and other external stakeholders with IT services such as technical...
> service desk, > IT service desk, > managed service provider
A Service Level Agreement (SLA) is a contract between your organisation and your service desk provider. But many...
> IT Support, > IT Outsourcing
Thanks to Andrew Baxter for suggesting this blog subject as a follow up to Alan Conduct’s post on Why you should...
> IT Support, > IT service desk, > IT Outsourcing, > outsourcing
As any boy scout will tell you, it’s always best to be prepared before embarking on any journey. No more so than...
> IT Support, > IT service desk
With numerous IT service providers on the market it can be hard to identify the right IT company to work with. Not...
> IT Outsourcing, > managed service provider, > IT
With a secure connection there’s no reason why your IT team has to be onsite to run your organisation’s IT....
IT is a department that is often much maligned. The IT team are held responsible for everything that goes wrong and...
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