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> IT Support, > IT service desk, > IT Outsourcing
1st line IT support is the most commonly outsourced IT function for a number of reasons. It’s more cost effective...
Over the last few weeks we’ve experienced a huge spike in tickets and calls to our service desk. It’s not...
> IT Support, > IT service desk, > IT Outsourcing
1st line IT support is the most commonly outsourced IT function for a number of reasons. It’s more cost effective...
A bit of housekeeping for you! Have you carried out an IT risk assessment recently? Yes, it’s another job to add to...
According to a Cyberventures report, every 14 seconds a ransomware attack will be carried out on a company in 2019....
> service desk, > IT service desk, > managed service provider
A Service Level Agreement (SLA) is a contract between your organisation and your service desk provider. But many...
> IT Support, > IT Outsourcing
Thanks to Andrew Baxter for suggesting this blog subject as a follow up to Alan Conduct’s post on Why you should...
> IT Support, > IT service desk, > IT Outsourcing, > outsourcing
As any boy scout will tell you, it’s always best to be prepared before embarking on any journey. No more so than...
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