ukn blog | IT Support

1st line vs 2nd line support - what do you get and for how much?

Digital transformation has numerous benefits for businesses and organisations of all sizes and across all...

All 1^st line support tickets are a priority! At least to the user who’s generated the ticket. Whether it’s a minor...

Improving the performance of your IT service desk improves organisational performance overall, so it’s important to...

How much is your IT service desk costing your business? Most service desk providers will give you a ballpark figure...

1^st line IT support is the most commonly outsourced IT function for a number of reasons. It’s more cost effective...

Thanks to Andrew Baxter for suggesting this blog subject as a follow up to Alan Conduct’s post on Why you should...