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> IT Support, > IT service desk
In its ‘Predictions 2020’ report, Forrester says that in 2020 CIOs will automate 10% of tasks, including 1st line IT...
If your organisation needs to provide customers and other external stakeholders with IT services such as technical...
> IT Support, > IT service desk
In its ‘Predictions 2020’ report, Forrester says that in 2020 CIOs will automate 10% of tasks, including 1st line IT...
> IT Support, > IT service desk
What does a typical Service Level Agreement (SLA) look like for managed IT support? Most IT support providers will...
Onsite IT support, run by your own staff, can be an expensive way to provide technical IT support in SMEs. The...
> IT Support, > IT service desk
Digital transformation has numerous benefits for businesses and organisations of all sizes and across all...
All 1st line support tickets are a priority! At least to the user who’s generated the ticket. Whether it’s a minor...
> IT Support, > IT service desk
Improving the performance of your IT service desk improves organisational performance overall, so it’s important to...
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