CYBER SECURITY

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How can we help? 

    OUR SERVICES & SOLUTIONS

    How we work

    OUR SERVICES AND SOLUTIONS

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    OUR SERVICES AND SOLUTIONS

    Support Levels Explained

    1st Line Tickets

    Examples of 1st Line tickets could include – Call Logging, Password resets, Account unlocks, Distribution List changes/creations, Closing sessions, Clearing print queues, User training, Basic desktop support, Basic hardware issues and Third Party Triage.

    2nd Line Tickets

    Examples of 2nd Line tickets could include - Escalations from 1st line, Advanced desktop support, Software errors, Email Problems, Intermediate Hardware issues, Basic Group Policy Management, Intermediate Server / Infrastructure / Network support.

    3rd Line Tickets

    Examples of 3rd Line tickets could include – Escalations from 1st/2nd Line, Advanced Server / Infrastructure / Network support, Input into IT Strategy and Risk Register and Problem Management.
    OUR SERVICES AND SOLUTIONS

    Why our clients choose us

    Highly Accredited

    The comfort that you are working with a company that has and continuous to invest in a high accreditation status

    24x7x365 Support

    Allows us to provide a front line service while your teams focus on core, value adding activity .

    Over 20 Years Experience

    UKN Group has more than 20 years of service improvement experience.

    Reference Backed

    We encourage talking to our clients or looking at our live client feedback.

    UK & Worldwide Coverage

    We have clients in the UK, Europe, USA, Africa, Australia, China and Japan.

    Security Services and Solutions Simply Delivered.

    RESOURCES

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    ACCREDITATIONS

    Our Accreditations

    Where to next?

    Follow the links below to get the most out of your visit.
    PARTNERS

    Our Partners

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    Phone+44(0) 845 643 6060