WHAT WE DO

IT Support

Increase Business Agility with our award winning IT support services

    Our Services & Solutions

    For over 20 years, clients have trusted and outsourced key services to UKN Group.

    By providing market leading, highly accredited, award winning support services, we are trusted to deliver the following key IT functions to our clients:


    • Service Desk  |  Infrastructure Management  |  Service Management 
    •  IT Outsourcing

     

    24/7/365, we seamlessly support clients in both the UK and worldwide.

     

    Providing cover for all technical levels from 1st line through to 3rd and 4th line.


    All services are back by our market leading accreditation status including ITIL, Service Desk Institute 4*, ISO 9001, 27001, 20000, Prince and all key vendor accreditation's.

    Service Desk

    Our UK based, market leading, highly accredited, Support / Service Desk operates 24/7/365 and spans all service tiers from 1st line to 3rd line.


    We support clients in the UK and globally, both onsite and remotely, covering all users from junior team members to VIP’s and remote workers, in both the private and public sectors.

    Service Management

    Underpinning all client relationships, our comprehensive service delivery management wrapper.

    A service led team spanning bespoke client reporting, regular service management meetings, ongoing customer service improvement, satisfaction ranking, risk management, formal escalation paths and culture training. 

    Infrastructure Management

    Providing 24x7 Proactive, Preventative Support in both Infrastructure and Applications.

    Our specialist Network Operations Centre (NOC) and Service Desk teams, cover your entire infrastructure estate and your key applications, ensuring we are able to react to any alerts and provide a proactive response to key systems before there is any impact on your business.

    IT Outsourcing

    For over 20 years clients have trusted and outsourced key services to UKN Group.


    From a single service line such as Service Desk to the outsource of your entire IT department we have both the credibility and experience to support you.

    IT Services Simply Delivered.

    RESOURCES

    Outsourcing your IT Support Requirement

    Please complete your details below so we can give you instant access.

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    ACCREDITATIONS

    Our Accreditations

    PARTNERS

    Our Partners

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    Phone+44(0) 845 643 6060