Our UK based, market leading, highly accredited, Support / Service Desk operates 24/7/365 and spans all service tiers from 1st line to 3rd line.

We support clients in the UK and globally, both onsite and remotely, covering all users from junior team members to VIP’s and remote workers, in both the private and public sectors.

Underpinning all client relationships, our comprehensive service delivery management wrapper.

A service led team spanning bespoke client reporting, regular service management meetings, ongoing customer service improvement, satisfaction ranking, risk management, formal escalation paths and culture training. 

Providing 24x7 Proactive, Preventative Support in both Infrastructure and Applications.

Our specialist Network Operations Centre (NOC) and Service Desk teams, cover your entire infrastructure estate and your key applications, ensuring we are able to react to any alerts and provide a proactive response to key systems before there is any impact on your business.

For over 20 years clients have trusted and outsourced key services to UKN Group.

From a single service line such as Service Desk to the outsource of your entire IT department we have both the credibility and experience to support you.