Service Management

Unique Continual Service Improvement


How can we help you?


    How We Work

    All client relationships are underpinned by our comprehensive service delivery management approach, and includes:
    • A dedicated Service Delivery Manager for continuous service management and improvement, a single point of contact for escalation and major incident management, escalation and risk management / mitigation
    • Monthly service reporting and face to face meetings
    • Continual service improvement

    Our standards based approach has been developed and refined over 20 years and ensures that UKN Group delivers efficient and effective Service Management to all our customers.

    All of our Service Delivery Managers are experienced and seasoned ITIL practitioners and UKN exemplifies the use of v3 principles throughout the organisation. Time and again, this has enabled us to meet or exceed our clients’ service level requirements, continually improving the quality of their services.

    How our Service is Delivered

    The Service Delivery Management function typically provides:
    • A single point of escalation for all aspects of the UKN Group service offering
    • Major Incident Management to ensure regular communication with a known single point of contact
    • Monthly tailored Service Reporting which can include:
    • Incident and Problem Management
    • Availability Management
    • Capacity Management
    • Service Level Management
    • Project Progress
    • IT Strategy Planning
    • Management of a Risk Register
    • Management of the Continual Service Improvement Plan

    Why our clients choose us

    Highly Accredited

    The comfort that you are working with one of only x2 companies in the UK and 1 of only 5 globally to have attained this level of service desk excellence

    24x7x365 Support

    Allows us to provide a front line service while your teams focus on core, value adding activity .

    Over 20 Years Experience

    UKN Group has more than 20 years of service improvement experience.

    Reference Backed

    We encourage talking to our clients or looking at our live client feedback.

    UK & Worldwide Coverage

    We have clients in the UK, Europe, USA, Africa, Australia, China and Japan.

    IT Services Simply Delivered.


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    Our Accreditations

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    Phone+44(0) 845 643 6060