All client relationships are underpinned by our comprehensive service delivery management approach, and includes:

• A dedicated Service Delivery Manager for continuous service management and improvement, a single point of contact for escalation and major incident management, escalation and risk management / mitigation
• Monthly service reporting and face to face meetings
• Continual service improvement

Our standards based approach has been developed and refined over 20 years and ensures that UKN Group delivers efficient and effective Service Management to all our customers.

All of our Service Delivery Managers are experienced and seasoned ITIL practitioners and UKN exemplifies the use of v3 principles throughout the organisation. Time and again, this has enabled us to meet or exceed our clients’ service level requirements, continually improving the quality of their services.