1a Strategic Elements
The design of customers technology strategies, using either classic (waterfall) or agile (iterative) approaches. The strategy may be new, modified or an enhancement of the current strategy. The design approach of the strategy will be dependent upon the life expectancy of the strategy and how dynamic the organisation may be
- Capability Analysis - Identification of current business capability (as is) and that which will be needed for the future state (to be).
- Technology Gap Assessments - The assessment and recommendation of the right technology to plug the capability gap between the as-is and the to-be.
- Business Models - Identification of the correct commercial and operational models to deliver the technology strategy (insourced, outsourced or multi-sourced models).
- Architectures - Identification of the correct technology architecture to deliver the technology strategy (in-house hosted, private cloud, hybrid or public cloud).
- Road-mapping - The development of the technology roadmap to co-ordinate the delivery of the technology strategy.
- IT Financial Management - Development of an IT financial management approach to support the technology strategy, in order to manage investment and costs and obtain business benefit from any investments.
1b Service Design Elements
The identification and design of resources, processes and assets in order to meet the customer‟s service requirements to deliver their technology strategy and/or end-user needs. This includes the audit of current service offerings, their improvement as well as new services. Services should have inherent continuous service improvement. Services may be designed in line with IT Service Management Models (ITSM) such as ITIL, Cobit, ISO/IEC 20000-1 or others, as required.
- Operational Services - The Identification of operational services, their owners and end users in order to design a service delivery model that will meet the current and future capacity of business needs.
- Service Levels and Performance - The identification and implementation of service levels and KPI‟s for the identified services, their measurement and reporting and how service provider(s) may work to achieve them.
- Service Availability - Assurance and continuity of service availability that meets or exceeds the technology road map and/or future business needs.
- Risk - Risk identification, mitigation and management to deliver service continuity.
- Security - The alignment of technology security to the overall business level security.
- Supply chain - The design of any commercial processes required for the management of the technology supply chain.
- Applications - The identification and specification of any appropriate databases, applications or toolsets to deliver the services.
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